Shipping policy

KUTEANDKO – SHIPPING & DELIVERY POLICY

Last updated: September 2026

This policy applies to physical products ordered from kuteandko.

ORDER PROCESSING

We aim to dispatch standard orders within 2–3 business days after an order has been confirmed and payment received.

Business days normally exclude weekends and UK bank holidays.

Custom-made products may require additional production time. Where possible, estimated preparation times will be provided when the order is placed.

PRE-ORDERS

Customers may place eligible pre-orders up to two months in advance.

The expected production, collection or dispatch date will be communicated as part of the order process.

Pre-order dates are estimates unless a specific date has expressly been guaranteed.

CUSTOM ORDERS

Because foam flower arrangements may be handmade, bespoke orders may require longer preparation periods.

Customers requiring an arrangement for a particular event or date should provide the required date when ordering.

SHIPPING TIMES

Delivery times are separate from our processing time.

Any delivery estimate provided by kuteandko or a delivery provider is an estimate unless expressly stated otherwise.

Once an order has been dispatched, customers may receive tracking information where tracked delivery has been purchased or provided.

DELIVERY INFORMATION

Customers are responsible for providing accurate delivery information.

Please check your:

• Recipient name;
• Delivery address;
• Postcode; and
• Contact details

before confirming your order.

If you realise that incorrect information has been supplied, contact us immediately. We cannot guarantee that an address can be changed once an order has been dispatched.

SHIPPING DAMAGE

We package our foam flower arrangements carefully to minimise the risk of damage during transportation.

If your order arrives damaged, please contact kuteandko as soon as reasonably possible and provide photographs of the item and packaging where available.

We will investigate the issue and provide any remedy to which you are entitled under applicable consumer law.

kuteandko does not exclude responsibility for delivery damage where responsibility remains with us under UK consumer law.

DELAYED OR LOST ORDERS

If an order appears significantly delayed or lost, please contact us so that we can investigate with the delivery provider.

Where kuteandko remains legally responsible for delivery, we will provide an appropriate remedy in accordance with applicable consumer law.

EVENT DELIVERIES

Delivery, setup and collection arrangements for event decorations may be subject to separate fees and arrangements confirmed in the customer’s event quotation.

CONTACT

For shipping enquiries, contact:

kuteandko
Email: kuteandko@gmail.com
Social media: @kuteeandko

Kute&Ko

Cute things, carefully packaged. ♡