Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kuteandko@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kuteandko@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kuteandko@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kuteandko@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kuteandko@gmail.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

KUTEANDKO – RETURNS POLICY

Last updated: September 2026

We want you to be happy with your kuteandko purchase. This policy explains when and how products can be returned.

30-DAY RETURN POLICY

For eligible standard, non-personalised products, kuteandko offers returns within 30 days of receiving your order.

To qualify under our voluntary 30-day returns policy, products should ordinarily be:

Unused;
In their original condition;
Free from customer-caused damage; and
Returned with their original packaging where reasonably possible.

Please contact us before returning an item so we can provide the appropriate return instructions.

PERSONALISED AND CUSTOM-MADE PRODUCTS

Unless faulty or otherwise required by law, we generally cannot accept change-of-mind returns for products created specifically to a customer’s requirements.

This can include custom foam flower arrangements made according to a specific colour scheme, design, name, wording, theme or other personalised specification.

This does not affect your legal rights if a personalised item is faulty, damaged, not as described or does not otherwise comply with applicable consumer law.

DAMAGED OR FAULTY PRODUCTS

If your product arrives damaged, faulty or incorrect, please contact us as soon as possible.

We may ask you to provide photographs of the product and packaging to help us investigate the issue.

Where applicable, we will provide an appropriate remedy in accordance with UK consumer law.

RETURN SHIPPING

For voluntary change-of-mind returns, customers may be responsible for return postage where legally permitted and where this has been communicated before purchase.

Where an item is faulty, incorrect or otherwise fails to meet applicable legal requirements, kuteandko will handle reasonable return arrangements as required by law.

REFUNDS

Once an eligible return has been received and assessed, we will notify you regarding your refund.

Approved refunds will normally be made to the original payment method.

EVENT SERVICES

The 30-day product returns policy does not apply to event planning, event decorating, venue styling or similar services.

Cancellations of event services are governed by our Refund & Cancellation Policy and Terms of Service.

CONTACT

To request a return, contact:

kuteandko
Email: kuteandko@gmail.com
Order number: Please include this when contacting us.

Nothing in this policy affects your statutory rights.

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Refund policy